Question 1

What is ExportCRM?

Accepted Answer

ExportCRM is an all-in-one CRM and ERP built for export companies. It brings leads, orders, a configurable production pipeline, export documentation, invoicing and profit analytics into a single platform, replacing scattered spreadsheets and disconnected tools.

Question 2

Who is ExportCRM for?

Accepted Answer

ExportCRM is for export houses, manufacturers, trading companies and exporters who want to manage the full journey from enquiry to shipment and payment in one system.

Question 3

Does ExportCRM handle export documentation?

Accepted Answer

Yes. ExportCRM generates and centralizes export documents such as the Commercial Invoice, Packing List and shipping paperwork, so your team can generate, store and track them alongside each order.

Question 4

Does ExportCRM track RODTEP, ROSCTL and Duty Drawback?

Accepted Answer

Yes. ExportCRM tracks GST, RODTEP, ROSCTL and Duty Drawback receivables per order, flags pending government claims, and includes a live PIB and DGFT updates feed plus an export-scheme reference.

Question 5

Does it support multi-currency invoicing?

Accepted Answer

Yes. Invoicing is multi-currency and uses auto-updated DGFT exchange rates across 22 currencies, refreshed regularly for accurate billing and value declarations.

Question 6

What is the production pipeline?

Accepted Answer

The production pipeline lets you track every order from confirmation through manufacturing, quality checks, packing and dispatch, so you always know the real-time status of every shipment. It is fully configurable per workspace, so you can rename, reorder or remove stages to match your own process.

Question 7

Can ExportCRM be customized to my requirements?

Accepted Answer

Yes. We provide customization as per each client's requirement. Beyond the configurable pipeline and settings, EasyWork Solutions can build custom modules, fields, documents, reports, integrations (such as Tally, accounting software and government portals) and even white-label the platform under your own branding. Tell us how your export business runs and we tailor ExportCRM to match it.

Question 8

Is my data secure in ExportCRM?

Accepted Answer

ExportCRM uses JWT authentication, BCrypt password hashing, two-layer role-based access control, soft deletes and a full audit trail across every record.

Question 9

How do I get started with ExportCRM?

Accepted Answer

Book a free guided demo. The EasyWork Solutions team will walk you through ExportCRM tailored to your export business and help you get set up. You can reach us on WhatsApp at +91 93277 55095 or email info@easyworksolutions.com.

Production & Workflow

The 12-Stage Export Production Pipeline, Explained