Who we are, and what we don't claim

ExportCRM is built and operated by Easywork Solutions Private Limited, a software company based in Surat, Gujarat, working since 2019. Surat is one of India's largest textile export clusters, which is not incidental — the product grew out of working directly with export houses that had outgrown spreadsheets, and the people who build it are in the same city as many of the businesses that use it.

The editorial content on this site — the guides, the solution pages and the research — is written under a named author with a public professional profile, rather than published anonymously or under a brand byline. You can see who that is, and check the claims made about them, on the author page.

Two separate things are worth distinguishing here, because they are governed differently. The first is data you give this website — your name, email and phone number when you request a demo. The second is your business data inside the ExportCRM application: your buyers, orders, documents and financials.

Website enquiry data is used to respond to your enquiry and nothing else. It is not sold, and it is not shared with third parties for marketing. The full statement of what is collected, why, and how to have it deleted is in the privacy policy.

Application data belongs to you, not to us. The terms under which it is stored, who at Easywork Solutions can access it, how it is backed up, and how you export it if you leave are set out in the service agreement issued at onboarding. Ask for that document before you sign anything — if a vendor is reluctant to show you their data-handling terms in advance, that is information in itself.

This site uses Google Tag Manager and Microsoft Clarity for analytics. Clarity records anonymised session behaviour (clicks and scrolling) to show us which parts of a page people struggle with. Neither is used to build advertising profiles of individual visitors.

ExportCRM applies role-based access control, so staff see only the modules and records their role permits, and maintains an audit trail of changes to order and financial records. These are product features and are described on the product pages.

We do not currently hold ISO 27001, SOC 2 or any equivalent third-party security certification, and we do not claim to. A great deal of software marketing uses phrases like "enterprise-grade" or "bank-level security" specifically to imply certification without asserting it. If a certification matters to your procurement process, ask any vendor — including us — for the certificate number and the auditor, and check it. We would rather lose a deal on this than win one on an implication.

A few things are conspicuously absent from this site, and their absence is deliberate rather than an oversight:

• No customer count or logo wall. We do not publish a "trusted by 500+ exporters" figure, because we would have no way to let you verify it. Customer names appear only where the customer has given written permission — see case studies.
• No star ratings without reviews. An aggregate rating previously appeared in this site's structured data without any reviews behind it. It was removed. Ratings will return only when there are real, attributable reviews visible on the page carrying them.
• No headline price. What an export business pays depends on user count, migration effort and configuration. The pricing page publishes the full plan structure and what sits in each tier, and states openly that the figure is quoted after a demo.
• No invented figures in our research. Where our research lacks a number, it shows a gap and names the source it will come from, rather than estimating.

Guides on this site are written in-house and attributed to a named author. They cover areas — DGFT schemes, customs filings, destination-market regulation — where rates, thresholds and deadlines are revised by the authorities from time to time. Where a guide states a figure of that kind, it also tells you where to confirm the current value, because a number that was accurate when written is not a number you should file a claim on a year later.

We correct errors rather than quietly deleting pages. If you find something inaccurate, email info@easyworksolutions.com and tell us what is wrong — corrections from readers who work in export operations are the most useful feedback we get.

We also use AI tooling in drafting some content. Everything published is reviewed by a person against primary sources before it goes live, and the accuracy of what is on the page is our responsibility regardless of how the first draft was produced.